01
Structure
one workflow across requests
02
Visibility
status, age, and ownership — live
03
Control
outcomes you can move on
• FOR INSURANCE CARRIERS
NO MORE MANUALLY TRACKING ROIS
Enjoy a standardized process & transparent workflow
We give carriers structure, visibility, and control across every request — at scale. The Records Company provides a centralized retrieval system for medical and billing record procurement, with real-time oversight from intake to delivery.
THE REAL PROBLEM
You don't have a retrieval problem. You have a visibility problem.
Most carriers manage requests across disconnected workflows — spreadsheets, inboxes,
vendor portals, and inconsistent provider communication. The result: unnecessary delays, duplicate effort,
and operational blind spots that compound as claim volume grows.
The records arrive eventually. The cost of not knowing when is what gets expensive.
// STATUS ACROSS VENDORS
Vendor A — awaiting provider response
+14d
Vendor B — status unknown
-
Vendor C — invoice disputed
+22d
Vendor D — provider unreachable
-
Vendor E — payment processed
+9d
THE SYSTEM
A single system across every request.
We manage the retrieval lifecycle from start to finish — provider outreach, authorizations, follow-ups,
payments, and secure delivery — while giving your team full visibility into every request.
One workflow. One source of truth. No more chasing.
Provider outreach & coordination
Authorization & documentation
Follow-up & escalation
Invoice & payment processing
Status & activity visibility
Secure records & billing delivery
WHAT FIRMS GAIN
Six shifts that change how your claims team operate.
-
Operational Consistency
Standardized workflows across regions, lines, and teams. Outcomes stop depending on tribal knowledge.
-
Real-Time Oversight
Live status, age, and ownership for every request surfaced to the people who need to act on it.
-
Cost Awareness
Per-request and per-vendor cost data, so claims and procurement share the same numbers.
-
Examiner Focus
Less administrative burden on claims professionals. More capacity for strategy, evaluation, and resolution.
-
Faster Cycle Times
Structured retrieval reduces the delays that drive up cycle time, reserve exposure, and litigation risk.
-
Scalability Without Breakdown
Volume goes up; the workflow doesn't. New examiners onboard into a system that already runs.
SCALE MATTERS
Built for high-volume environments.
Retrieval is often the most overlooked part of claims operations — yet it directly impacts cycle time, exposure evaluation, reserve decisions, and litigation readiness. As volume grows, inefficiencies compound. The Records Company was built for organizations that require structure, responsiveness, and visibility at that scale.
10k+
Concurrent requests handled per carrier
ACROSS ALL LINES OF BUSINESS
99%
Provider response
rate
THROUGH MANAGED FOLLOW-UP
0
Manual spreadsheets required
WORKFLOW LIVES IN ONE SYSTEM
IN CLOSING
Control the process. Improve the outcome.
When retrieval is structured, claims move faster and decisions improve. Let's talk about what that looks like for your carrier.