The Records Company Adds Self-Service Components to Registration
Hamilton, Ohio: Beginning October 1, 2018, The Records Company added components to its registration process allowing clients to update their information through the company’s secure online portal. When users sign in through the portal, they can now access an account settings page where they can update contact information, payment options, and credit card information on file. Before these modifications were added to the online platform, clients were required to contact an account manager by telephone or email to update their information.
The Records Company specializes in records retrieval and litigation support. The company’s online platform and secure portal are designed to provide maximum efficiency by allowing clients to submit requests for records and other services through an automated system. Client specialists then process these requests, locating the records from providers around the United States and delivering them via the portal.
The new account settings page falls directly in line with the company’s mission to provide fast and convenient service because customers can update their information at any hour, from any location and any device. “This change eliminates the need to contact us. Clients simply log in, change the information, and our system updates to the new preferences automatically,” says Chief Operations Officer Laura Elam.
About The Records Company
The Records Company works with law firms, insurance companies, and other businesses around the United States. They offer retrieval and storage of medical, business, and other paper and electronic records from all 50 states as well as international sources. The company has retrieved and delivered more than 1.6 million records since 2013.
The Records Company
5539 Eureka Drive Hamilton, Ohio, 45011