Customer service is the feature that sets just about any business apart from the competition. Instinctively, you know what good service looks like, what it feels like, and you gravitate to the service providers and sellers who provide the best service. On the surface level, we want many of the same things from our commercial relationships that we want from our personal relationships: to be heard, to have our needs understood, to experience clear communication. Bottom line, we are drawn to people and businesses who make us feel valued.
Of course, feeling valuable to a business or service provider goes well beyond the personal relationships. We also want to feel confident that the people we do business with are knowledgeable, competent, and efficient. We want services to be relevant to our needs, delivered quickly, at a fair price. If problems arise, we want them solved on first contact. Our time is valuable, and we don’t want to waste it making endless phone calls or waiting on hold for a supervisor.
You have many options for serving your records retrieval needs, but for unparalleled customer service you have only one clear choice—The Records Company. Here’s why:
- Our employees love what they do, and they bring their passion and enthusiasm to every interaction with clients.
- We give you options that can save you time. You can place your request online, at any hour, from anywhere in the world. Or you can contact us via email or phone for additional assistance.
- Our well-trained staff brings comprehensive knowledge of state laws and regulations to make sure your requests are handled quickly, without unnecessary costs.
- When you submit a request for medical records, that request is assigned a case manager who oversees the entire process for your records request. They make sure your request stays on track for quick fulfillment, and they are uniquely positioned to handle any snags because they know your case inside and out.
Signing up with The Records Company is easy and fast. See for yourself how we are raising the bar for customer service in medical records requests, retrieval, and delivery.