January 30, 2017 Addie K Martin

Customer Service: Why We Are Here

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Here at The Records Company we pride ourselves on our world-class customer service. We see it as more than just business: it’s a relationship. The relationships that we have with our customers are vital to our business success and allow us to grow and reach other new customers. But don’t take our word for it, check out what our awesome clients have to say about what we’ve done to help them… (To see our full testimonials section, click here.)

Customer Service: Our Raison d’Être

We exist for one reason – to serve our customers. It’s our job to make your work easier and to take the hassle out of the records retrieval process for you. It’s our passion and delight to be ever helpful to our clients.

“We just make the request, and The Records Company does the rest. And the personnel at The Records Company are an absolute delight. They are very attentive to their customers’ needs and quickly respond to any problem you might encounter. I highly recommend the professionals at The Records Company for all for record retrieval needs.”
— Law Office of Anthony D. Castelli

“The Records Company is very friendly and up-to-date. Their website is easy to use and if you have any questions, there is always a knowledgeable staff person only a click or call away.”
— Hensley Legal Group

Going Above and Beyond

When we serve our customers, it’s not enough for us to do the minimum to get by. We strive to go above and beyond the call of duty and anticipate what else you might need with your request and then bring that to your attention. We’re also quick to act and work hard to get it right the first time, every time.

“The entire staff at The Records Company went above and beyond when it came to requesting and following up on firm’s medical records requests. They were extremely responsive, professional, and went out of their way to accommodate our needs and special requests. They not only met our expectations but far exceeded them.”
— Stepleton Dugan, LLC, Attorneys at Law

Streamlining Operations

When firms team up with us for their records retrieval needs, they’re pleased to see how much we help with streamlining aspects of their operations. We save firms time, money, and effort by taking records retrieval off their hands, and we ensure peace of mind by updating our online secure, HIPAA-compliant portal throughout the retrieval process so no one’s left in the dark about anything.

“We used to have multiple staff members processing records, which was confusing and was not cost effective. Since making the switch to The Records Company, we have streamlined our billing/records retrieval, seen a reduction in wasted time and we are settling cases faster.”
— Schauermann Thayer Jacobs Staples & Edwards, Attorneys at Law

“The entire process is so streamlined and hassle-free! Information that used to take our law firm months to receive is now received in a few weeks (sometimes just days). One of The Records Company’s main statements is ‘We are here to make your life easier.’ This is so true.”
— Chodosh & Chodosh

Making Life Easier

Speaking of making life easier, that’s exactly what we aim to do. Law and insurance professionals are busy people in high demand. It’s our job to make your life easier by taking the huge task of records retrieval off your mind so you can focus on the higher value work of your position. Everyone wins when we team up and play to our strengths.

“We are a one-attorney office and small but busy, so it’s easier to keep track. I’m very happy with The Records Company, and they make my job a lot easier.”
— Law Office of David B. Shapiro

“It wasn’t until we got ahold of The Records Company that we finally came to a place where we were satisfied with our records retrieval. A burden has surely been lifted off our shoulders.”
— Scott W. Schiff & Associates

Try Us and See!

Best of all, you can sign up for a free account here and give our system a test drive. You only pay for requests submitted—we don’t require monthly contracts or hefty fees. There’s nothing to lose and much to gain by giving our service a try.

“We are extremely pleased with The Records Company. We decided to try them out on a large case and was surprised at how efficient, fast and affordable they were. So we decided to keep using them. We highly recommend them for any law firm.”
— Duffy & Young

“I wish we had discovered The Records Company years ago. We’ve come to thoroughly entrust our records retrieval service to them, and we couldn’t be happier.”
— Gasper Law Offices