Customers and clients who feel they’ve had a good experience with a company will tell an average of nine people. Conversely, they’ll tell up to sixteen people about a negative experience (Source: American Express Survey, 2011). Clearly, a huge incentive exists for companies to offer positive experiences to their customers. Here at The Records Company,… Continue reading Three Ways to Surprise and Delight Clients
Author: Addie K Martin
How We Help Clients Lower Costs
Along with our top level customer service, we pride also ourselves on the fact that with each records request we fulfill, we help clients lower costs. Our service is both cost effective and affordable, much to the delight of our customers. We help achieve these savings in several ways but namely by lowering overhead, providing… Continue reading How We Help Clients Lower Costs
Developing Young Talent in Your Organization
Millennials can be hard working, loyal, well-adjusted and fulfilled employees, but they need to be paired with the right companies and positions. If you’re interested in developing young talent in your organization, we suggested utilizing all four of the tactics below. Each offers something different and will lead to a well-adjusted and effective workforce that… Continue reading Developing Young Talent in Your Organization
Six Reasons to use The Records Company for Records Retrieval
Here at The Records Company we pride ourselves on our ability to serve our clients with the utmost care and integrity. To us, “customer service” is more than just words on a motivational poster: it’s the reason we are here. We believe that our unyielding dedication to providing the best customer service in the business… Continue reading Six Reasons to use The Records Company for Records Retrieval
How to Build Lasting Customer Relationships
In today’s professional services industries, moving toward a high volume, transaction-based service model can be quite tempting and might even seem like a good idea. In fact, it’s one of the least productive moves a company can make, especially as it relates to long-term growth and viability. By investing time and effort into your customers,… Continue reading How to Build Lasting Customer Relationships
Who Uses The Records Company?
While we are primarily a records retrieval company, we also provide a host of additional services to various companies. We assist our customers in many different ways so if you’re curious about who uses our services and how we help them, you’re in the right place. Below are the people we help and the primary… Continue reading Who Uses The Records Company?
Seven Ways to Attract Millennial Talent
As ever more Baby Boomers progress closer to retirement age, attracting and retaining young talent is becoming a central focus for many companies and firms. Developing new staff members takes time, and if your company isn’t yet making that a priority, you may find yourself struggling to catch up in a few years as older… Continue reading Seven Ways to Attract Millennial Talent
Outsourcing—When Does it Make Sense?
When used effectively, outsourcing can be a smart way to reduce your costs while allowing your company or firm to focus on its core services. Outsourcing your non-core functions allows your company to optimize its workflow, work more efficiently, and control costs more closely. In today’s competitive business world, where everyone’s looking to gain a… Continue reading Outsourcing—When Does it Make Sense?
Increasing Profitability in Your Firm
In today’s highly competitive legal environment, it’s important for firms to effectively manage and increase profitability whenever and wherever possible. Here, we’ve identified three main categories and four strategies in each to help you get on the path to increasing profitability in your firm.
Online Data Security: Five Steps for Protecting Your Firm and Clients
In today’s cyber-based work environment, law firms and insurance companies possess treasure troves of online data. Most of that information is quite sensitive and highly confidential. As the saying goes “the best defense is a good offense,” meaning that taking the proper precautions and safety measures will go a long way toward ensuring that the… Continue reading Online Data Security: Five Steps for Protecting Your Firm and Clients