Medical records are some of the most important records we retrieve at The Records Company. They’re critical for insurance claims and litigation related to personal injury and a host of other types of cases. Because we comply with all state and federal privacy laws, we require all our client specialists to undergo rigorous training for… Continue reading Who Can (and Can’t) Access Medical Records
Tag: customer service
4 Ways to Use the Time You Save with Records Retrieval
When you outsource records retrieval to The Records Company, you’re reclaiming hours of time for yourself and your staff. You no longer have to devote time searching around the country for doctors’ offices, emergency medical services, police stations, employers, or a host of other sources. You don’t need to spend hours obtaining and completing forms, making phone… Continue reading 4 Ways to Use the Time You Save with Records Retrieval
Open Lines: Communication for Outsourcing
Outsourcing records retrieval and other tasks can mean big benefits to your bottom line, but ensuring a smooth relationship with service providers does require attention to detail. When you outsource a function of your organization, you cede some control over your process to another party, which can be daunting. As in every kind of relationship,… Continue reading Open Lines: Communication for Outsourcing
Hidden Benefits of Outsourcing Records Retrieval
At The Records Company, we work tirelessly to save our customers time and money. Most importantly, we negotiate the lowest possible fee for every record we retrieve. Outsourcing records retrieval with us also saves you time and money in ways you may not have considered. Saving on Labor To retrieve records or to address other specialized… Continue reading Hidden Benefits of Outsourcing Records Retrieval
Medical Lien Retrieval Made Simpler
A medical lien is most often issued in case of personal injury, as a way for health care providers and some insurers to cover payment—or partial payment—for treatment after a settlement has been awarded in the case. The medical lien entitles the provider or insurance company to a share of the settlement to recoup their… Continue reading Medical Lien Retrieval Made Simpler
Gathering Feedback for Client Satisfaction
If you think back to the last time you were asked to leave feedback on a product or service you purchased, you probably don’t have to delve too far into your memory: the toaster you ordered from an online retailer, your vacation getaway house, your ride to the airport, the app you downloaded. It’s safe… Continue reading Gathering Feedback for Client Satisfaction
What Your Clients Want and How We Assist
Two of the most common and important factors clients look for when choosing legal representation are consistent communication and fair, transparent pricing for services. The practice of law is driven by many of the same market forces that drive any other business, so these factors take on additional importance as a firm competes with other… Continue reading What Your Clients Want and How We Assist
Service and Savings: Your Clients Are Our Clients
Here at The Records Company, we spend a lot of time thinking about HIPAA and its associated state regulations. First enacted in 1996, the Health Insurance Portability and Accountability Act has gone through a number of changes in its 20-plus years on the federal books, and individual states have enacted their own regulations to accompany… Continue reading Service and Savings: Your Clients Are Our Clients
Three Ways to Surprise and Delight Clients
Customers and clients who feel they’ve had a good experience with a company will tell an average of nine people. Conversely, they’ll tell up to sixteen people about a negative experience (Source: American Express Survey, 2011). Clearly, a huge incentive exists for companies to offer positive experiences to their customers. Here at The Records Company,… Continue reading Three Ways to Surprise and Delight Clients
How to Build Lasting Customer Relationships
In today’s professional services industries, moving toward a high volume, transaction-based service model can be quite tempting and might even seem like a good idea. In fact, it’s one of the least productive moves a company can make, especially as it relates to long-term growth and viability. By investing time and effort into your customers,… Continue reading How to Build Lasting Customer Relationships