The Records Company isn’t your only choice for outsourcing records retrieval services for your organization. Lots of firms retrieve records. However, in June 2019, one of the largest of these firms announced it would be discontinuing medical record retrieval services. If your firm is one of those affected by this change of service, if you’re seeking a new service provider, or if you’re brand-new to outsourcing records retrieval, we are looking forward to assisting you. When you choose The Records Company you are choosing reliable and consistent service that is second to none in the records retrieval industry.
1) Specialized Service
Records retrieval is all we do, so we don’t treat records retrieval as an add-on or an afterthought. Our laser focus on records retrieval means our specialists have the expertise and experience to locate and retrieve records fast (our average turnaround time is 14 days) because we know the regulations inside and out.
During the retrieval process, our expertise also allows us to provide a few extras. While retrieving records, our specialists also keep an eye out for related materials you may need but didn’t know were out there—for example, billing reports related to a medical record or medical imaging that may require a separate request. Then we notify you about these additional materials so you can proceed according to your needs. Upon delivery of your records, we also offer features such as indexing and searchability options to ready the records for easier use.
2) Ongoing Support
Our online portal and interface are designed for maximum user-friendliness. Setting up an account and submitting forms for a request takes only a few minutes. Point. Click. Fill-in. Done. After you submit your request, you can move on to other tasks, confident in the knowledge that we are on the case.
However, if you’re new to online records retrieval, you can also feel confident that our client specialists are here to answer your questions and provide full support as you use our systems. If you have questions or specific needs, rest assured you will find a friendly and knowledgeable voice at the other end of the line, ready to assist
3) All Access
Working late into the night? You can request records. 30,000 feet in the air on a flight? You can request records. On your way to a big meeting? You can request records. If you have internet access, you can reach our secure portal and submit your requests from anywhere in the world, 24 hours a day, seven days a week. Our mobile site means you can even request records from your phone or tablet when you’re on the go. We don’t require contracts or minimum orders, so you can start using our services right away and only as needed.
Our portal also gives you constant access to the records we’ve already retrieved. We store records on our secure servers for up to five years after the initial request is fulfilled, so you don’t have to submit a new request for older records. Everything you need is ready and waiting for you, every time you log on.
4) Superior Reach
Our offices are based in Ohio, but our reach is nationwide. We provide support to law firms, insurance companies, healthcare providers, and other organizations from coast to coast and everywhere in between. We retrieve medical records (including EMS reports), legal records, employment records, and liens from all 50 states. On the chance you need records from outside the United States, we are also fully equipped to handle international requests.
5) Tight Security
Everyone is concerned about privacy and security online these days. Because we specialize in retrieving and storing sensitive personal information for our clients, we maintain the most up-to-date technology to guard against security threats.
Our attention to security and privacy extends to our employees as well. All our client specialists maintain HIPAA certifications, which are updated with additional training each year. We guard your privacy as if it were our own.
We’re committed to providing easy-to-use, cost-effective, and efficient service to our clients every day. Test-drive our services by registering today or contact us for more information. We’re always happy to help.