February 14, 2020 Amanda Smith

What Superior Service Means to Us

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When we say we provide superior service, that’s not just lip service to a marketing term. It’s a promise we deliver with our client-centered focus on delivering what you need when you need it.


Our fast turnaround times meet and usually beat the industry average. We deliver the vast majority of medical records within 30 days of the initial request, which translates to shorter wait times for you to settle cases and claims. Plus, we offer expedited options if you need those records faster than fast—just talk to our client specialists about rush ordering.


Pricing for medical record retrieval is subject to changing laws at the federal and state level, but our commitment to low costs doesn’t waver. We charge a flat retrieval fee for each record plus duplication and transmission fees as determined by state regulations. We keep it simple to save you money.


Our client specialists have a nationwide network of contacts in healthcare and other industries to ensure you get the right record when you request it. We have the expertise and experience to know what each record should look like, so we can take proactive measures to locate and retrieve any components of a record the provider may have overlooked.


Our secure portal is easy to use and available online 24 hours a day, seven days a week from any device anywhere in the world. You can set up multiple users on one account for efficient workflow. More importantly, you get a client specialist dedicated to your requests, so you can access a human expert on your case whenever you need one.


Keeping your high-value data secure on our servers and through our portal is paramount, both for your peace of mind and your protection. Everyone on our team also completes rigorous training in HIPAA compliance for your added security and confidence. We are constantly auditing, assessing, and updating our security and protocols to guarantee the highest levels of protection for your sensitive data.

The Extra Mile

We offer even more than low-cost, fast, secure retrieval and delivery of records. We also offer a wide menu of services to prepare those records for use in litigation and court proceedings. We can save your team even more time and allow them to focus on other tasks with indexing, exhibit preparation, and other options designed to fit your specific needs.

When we say we offer “superior service” what we really mean is that we offer an experience tailored to your organization’s specific needs. You only need to get in touch and talk about what those needs are.